Blueprint mô tả how organization delivers value qua People, Process, Technology, và Governance
Operating Model là 'how we work' - blueprint của organization design. Nó translate strategy thành day-to-day operations.
Strategy: What we will do (where to play, how to win) Operating Model: How we will do it (structure, processes, systems)
Strategy sets direction. Operating Model enables execution.
Mỗi component phải align với strategy và với nhau.
How teams và roles organized (functional, divisional, matrix, etc.)
Reporting lines, decision rights, span of control
Core business processes và workflows
End-to-end processes, handoffs, SLAs, automation
Systems, platforms, và data architecture
Applications, infrastructure, integrations, data flows
Skills, capabilities, ways of working, culture
Competencies, training, performance management, values
Decision-making framework, policies, controls
Who decides what, escalation paths, risk management
Industry: Banking
Traditional bank redesigned operating model: Structure (agile squads), Process (automated workflows), Technology (cloud platform), People (digital skills), Governance (product ownership). Result: Time-to-market reduced 60%.
Outcome: Faster innovation, better customer experience
Tool for designing operating models